JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN

PERMASALAHAN PARIWISATA DI INDONESIA: TINJAUAN LITERATUR SISTEMATIS

Yulistriani Yulistriani — 2026-04-23

This study presents a systematic literature review of scholarly research examining tourism development challenges in Indonesia from 2010 to 2025, based on publications indexed in ScienceDirect. Literature identification and selection were conducted in accordance with the PRISMA framework, while bibliometric mapping and thematic analysis were performed using Visualization of Similarities (VOS). The initial literature search was carried out in ScienceDirect using the keyword string “tourism AND problems in Indonesia”. A multi-stage screening and eligibility process followed this. The selected articles were organized using Mendeley Desktop and subsequently subjected to manual verification to ensure data validity, thematic relevance, and consistency with the research objectives. Only studies that met the predefined inclusion criteria were retained for further analysis. The validated dataset was then analyzed using VOSviewer to visualize thematic relationships and co-occurrence patterns among the main research topics. The resulting VOS maps were manually interpreted by examining the most frequently occurring keywords and their relational structures. Based on this analysis, the study identifies major patterns and research gaps that provide directions for future investigations into tourism-related challenges in Indonesia. Overall, the tourism issues identified in the literature were systematically classified into three primary dimensions: environmental, social, and economic issues.

Analysis of the 4A Concept (Attraction, Amenity, Accessibility, and Ancillary Services) at the Mangrove Sungai Bersejarah Ecotourism Destination, Siak Regency

Fahmi Muhammad — 2026-04-23

This research aims to analyze the actual conditions of the 4A aspects (Attraction, Amenity, Accessibility, and Ancillary) at the Mangrove Sungai Bersejarah Ecotourism Destination (MSB) in Kayu Ara Permai Village, Sungai Apit District, Siak Regency. The research uses a qualitative approach with a case study design. Data was collected through in-depth interviews with MSB administrator, communities, government officials, academics, and tourists, direct observation in the field, and documentation studies. Data analysis was conducted using descriptive qualitative methods, grouping findings based on each 4A aspects. The results showed that the attraction aspect was the main strength of the destination, characterized by the integrity of the mangrove ecosystem, the beauty of the coastal landscape, the educational and historical value inherent in the area. However, tourist attractions were still dominated by passive natural potential and had not been packaged thematically. The amenity aspect has provided basic facilities such as track path, toilets, prayer rooms, and meeting rooms, but their quality, safety, and cleanliness are still limited. The accessibility aspect shows that the destination can be reached by land route, but it is still constrained by a lack of signposts, limited public transportation, and internal access that is not yet inclusive. Meanwhile, the ancillary aspect is supported by community initiatives through conservation groups, but it is not yet supported by formal tourism institutions, adequate managerial capacity, and cross-sector policy synergy. Overall, the integration of the 4A aspects still needs to be strengthened to support the development of sustainable mangrove ecotourism.

Pengaruh Perceived Quality of Product dan Perceived Quaility of Service terhadap loyalitas tamu di mediasi oleh kepuasan di The ZHM Premiere Hotel Padang

M Fachri — 2026-04-23

The findings focus on the effects of perceived product quality (X1) and perceived service quality (X2) on guest loyalty (Y) and guest satisfaction (Z) as a mediating variable at The ZHM Premiere Hotel Padang. This study is classified as a quantitative descriptive study. The research approach used is causal-associative, while the data collection technique employed was a survey method. The sample consisted of 180 respondents who had stayed at least two nights or more. The results of the descriptive analysis indicate that (X1) perceived product quality falls into the “good” category (mean 4.04), (X2) perceived service quality is good (4.03), (M) guest satisfaction is good (4.15), and (Y) guest loyalty is good (4.13). In this study, data analysis was conducted using two methods: descriptive statistics and SEM-PLS. Meanwhile, hypothesis testing utilized t-statistics and p-values. Based on the findings, it was determined that: (1) Perceived product quality has a positive and significant impact on guest satisfaction. (t=4.070); (2) Perceived quality of service has a positive and significant impact on guest satisfaction (t=5.496) and Perceived quality of service has a large and significant impact on guest loyalty (t=2.606); (3) Guest satisfaction has a positive and significant influence on guest loyalty (t=5.567); (4) Perceived product quality does not have a direct effect on guest loyalty (t=0.866), but perceived product quality has a positive and significant effect on guest loyalty through the mediation of guest satisfaction (t=2.983); (5) Perceived service quality has a significant effect on guest loyalty both directly and through the mediation of guest satisfaction (t=4.028). All preliminary hypotheses proposed in this study were proven to be accepted except for the direct effect of X1 on Y.