Analisis Komunikasi Internal Karyawan di HW Hotel Padang
##plugins.themes.academic_pro.article.sidebar##
##plugins.themes.academic_pro.article.main##
Abstract
This research was motivated by the lack of internal employee communication, resulting in decreased employee performance. This study aims to determine internal communication at HW Hotel Padang. This type of research is descriptive research with quantitative data with survey methods. The population in this study was all employees of HW Hotel Padang, totaling 45 people with a sampling technique using total sampling. The data in this study used primary data and secondary data. The data collection technique used is a questionnaire that is arranged before. Instrument trials use validity tests and reality tests. The data was analyzed using SPSS program version 25.00. The results of this study are the results of respondents' achievements in the downward communication dimension (74%) categorized as good, which concluded that leaders almost all the time give orders to employees to do every task but the attitude of superiors when providing information is not right. The results of respondents' achievements in the upward communication dimension (63.85%) are categorized as sufficient, where employees almost routinely submit reports after doing work, it's just that employees have little difficulty conveying aspirations about work-related matters. The results of respondents' achievements on the diagonal communication dimension (79.95%) are categorized as good, where employees as a whole are responsible for the work given, it's just that sometimes employees find it difficult to understand the message given.
##plugins.themes.academic_pro.article.details##
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
References
[2] Puttro Prakoso, “Analisis Pengukuran Kinerja Perusahaan Dengan Pendekatan Smart (Strategic Management Analysis And Reporting Technique) System (Studi Kasus di Hotel Pesona Enasa Merak - Banten),” 2017.
[3] ira meirina Chair and Heru Pramudia., Hotel Room Division Management. jakarta: kencana prenada, 2017.
[4] F. Wasisto, K. Kasmita, and Youmil Abrian, “HUBUNGAN KUALITAS PELAYANAN BELLBOY DENGAN KEPUASAN TAMU DI HOTEL ROCKY PLAZA PADANG,” a Soc. Sci. J., vol. 11, no. 1, 2016.
[5] IVO Situmeang, Komunikasi Organisasi dalam Perspektif Objektif dan Perspektif Subjektif. 2016.
[6] R. Surenda, A. Adrian, Y. Abrian, and A. H. Fansurya, “The Effect of E-Service Quality on Purchase Decisions With E-Wom as A Moderating Variable on 4-Star Hotels in West Sumatra,” J. Pendidik. Teknol. Kejuru., vol. 5, no. 3, pp. 76–82, 2022, doi: https://doi.org/10.24036/jptk.v5i3.28723.
[7] C. Balakrishnan and Dr D Masthan, “Impact of Internal Communication on Employee Engagement – A Study at Delhi International Airport,” Int. J. Sci. Res. Publ., vol. 3, no. 8, pp. 1–13, 2013.
[8] JANTJE EDUARD LEKATOMPESSY, “HUBUNGAN PROFESIONALISME E;ENGAN KONSEKUENSINYA: KOMITMEN ORGANISASIONAL, KEPUASAN KERJA, PRESTASI KERJA, DAN KEINGINAN BERPINDAH (STUDI EMPIRIS DI LINGKUNGAN AKUNTAN PUBLIK),” J. bisnis dan Akunt., vol. 5, no. 1, pp. 69–84, 2003, doi: https://doi.org/10.34208/jba.v5i1.391.
[9] M. Agmasari and E. Septyarini, “Pengaruh Lingkungan Kerja, Kompensasi, dan Budaya Organisasi terhadap Loyalitas Kerja Karyawan PT Antar Lintas Sumatera di Yogyakarta,” Reslaj Relig. Educ. Soc. Laa Roiba J., vol. 5, no. 3, 2022, doi: 10.47467/reslaj.v5i3.1670.
[10] Y. H. Fibri, Y. Abrian, and A. H. Fansurya, “PENGARUH FASILITAS KERJA DAN KOMPENSASI TERHADAP KEPUASAN KERJA YANG DIMODERASI OLEH GAYA KEPEMIMPINAN DI HOTEL YUAN GARDEN PASAR BARU Yosi,” J. Ilm. Ekon. dan bisnis, vol. 20, no. 2, pp. 202–210, 2023, doi: https://doi.org/10.31849/jieb.v20i2.15817.
[11] M. Arman and K. Kasmita, “Pengaruh Pengawasan Supervisor Di Room Division Terhadap Kinerja Karyawan Hotel Axana Padang,” J. Pendidik. Teknol. Kejuru., vol. 1, no. 4, pp. 161–166, 2018, doi: https://doi.org/10.24036/jptk.v1i4.2723.
[12] Donni Juni Priansa, Manajemen supervisi dan kepemimpinan Kepala Sekolah. alfabeta, 2016.
[13] Sugiono D, Metode penelitian kuatintatif, kualitatif dan R & D/Sugiyono. 2010.
[14] R Wayne Pace, Komunikasi organisasi, strategi meningkatkan kinerja perusahaan. bandung: roksadakarya, 2013.
[15] Onong Uchjana Effendy, Ilmu komunikasi teori dan praktek / Onong Uchjana Effendy. bandung: remaja rosdakarya, 2011